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| Subject: | My antivirus software detected a keylogger/some other virus in your software |
| Category: | FAQ |
| Program: | N/A |
| Keywords: | Virus, Keylogger, RSCMK, YKPND, RSCMKD, antivirus, anti-virus |
| Date: | 5/22/2007 8:49:10 AM |
| Hits: | 3430 |
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| Article: | This is a common mistake with many different antivirus solutions. None of our software contains adware, spyware, or viruses, and we guarantee that it is safe to install.
The problem is that we offer a commercial keylogger for sale here: http://www.rebrandsoftware.com/showsoftware2.asp?soft_id=19
Many antivirus programs detect commercial keyloggers like ours, and that is fine. We don't want our keylogger software to be installed on computers without the permission of the computer owner.
However, because all of our software uses similar files the antivirus software can become confused. In the past programs like Norton Antivirus have thought that ALL 20+ programs we offer contained a keylogger because they shared common files.
The shared files are always harmless, and are usually related to user interface programming. For example, ActSkn43.ocx, SkinBoxer43.dll, memman.vxd.
Rest assured that if your antivirus solution is detecting any of our programs as being a keylogger or virus it is a false positive (unless, of course, you're using our keylogger... in that case you should tell your antivirus solution to ignore it).
If you encounter this please email us with the following information:
-The program of ours that you're using
-The antivirus program you're using
-A copy of your antivirus program's log file or a screenshot of the detected items
We will contact the antivirus vendor and make sure that they update their software immediately. |
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